Shipping and Delivery
Shipping and Delivery
Delivery and service available in Kuching.
Currently, our delivery and service area are in Kuching, Sarawak only.
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Shipping and Delivery
This policy is applicable to your order from the time of your purchase.
You can find the date of purchase in the order confirmation email.
The final shipping cost will be calculated at checkout. We also offer free shipping for orders above RM 4000.
We only ship to the ground floor of residential or commercial addresses in Kuching, Sarawak, and are unable to deliver to PO boxes. If you have a special delivery request, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location, please reach out to our customer service directly after placing your order.
Our warehouse is located in Kuching, Sarawak. Under normal circumstances, it will take up to 1 working day for your order to be processed and most of our orders are delivered within 2-4 working days. Exceptions include distant locations and stock availability. We are unable to ship to PO boxes. Floorbit will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order has been successfully placed, we’ll send you an order confirmation email with your order details. When your order ships, you’ll then receive a shipping confirmation email. We recommend that you’re home on the day of delivery to receive your order.
We will send you an email notification when your order is ready to be picked up. You can go to our warehouse to pick up. Our warehouse is open Monday to Friday, 8:30 a.m. to 5:30 p.m., Saturday, 8:30 a.m. to 4:00 p.m., and closed on Sundays and public holidays.
It’s easy to get your new laminate flooring home in good shape by following a few simple rules.
The Right Way to Transport Laminate Flooring
Leave the new laminate in its original packaging for transport. Assuming that you’re planning to take it home in your car:
1. Lay the boxes down flat inside the car, preferably in the boot or in the back seat. Don’t place them upright or lean them.
2. Make sure they are supported in the middle and not just on the edges.
3. To prevent the boxes from sliding when driving through curves and making turns, we recommend fastening them with belts or ropes. But not too tightly to avoid damaging the tongue-and-groove joints.
4. Don’t let the packaged laminate get rained on by, for example, transporting the boxes on a vehicle’s roof or in the back of a pickup truck.
5. After arriving at your destination, leave the flooring in the original packaging until installation.
It’s important to properly store the laminate flooring if you decide to postpone installing the new floor, or are unable to move into your new home, perhaps because it’s still under construction. The same applies if some are left over after installation, to keep the rest in reserve.
Upright or flat?
Make sure to store the laminate planks in a flat, horizontal position. Otherwise, they can suffer damage or warp.
Stacked or spread out?
Stack the laminate flooring crosswise, with each successive layer rotated 90° with respect to the last. This saves space, allows air to circulate better, and prevents the boxes from tipping over.
Inside the original packaging or not?
Leave the laminate flooring in the original packaging to protect it from damage.
Acclimating Laminate Flooring
Before installing flooring, allow it to acclimate for about 48 hours at a temperature of at least 18°C. Lay the planks down, without removing them from the original packaging, in the same room they will be installed. It’s best to lay four packages alongside one another, then the next four on top of them at right angles so it looks like a grid. This prevents the planks from sagging in the middle and lets the laminate adjust to conditions in the room. It’s then ready for installation.
If you need to store laminate flooring for longer than the 48 hours required for acclimatisation, make sure to monitor the temperature and relative humidity. The ideal conditions for longer-term storage are a temperature of 20-22°C and 50 to 60% r.h. Avoid large temperature fluctuations and constant draughts as they can damage the laminate by causing it to expand and contract repeatedly. Leave the planks in the sealed boxes and store them in an unused room.
If a box has already been opened, use packaging tape to reseal the plastic sheet surrounding the planks. So just in case, it’s best not to dispose of the packaging right away when installing the flooring. If you do, however, a tip is to wrap individual planks in the plastic membrane you're using for the vapour barrier, which can effectively protect the laminate flooring.
Order today and have your product shipped out as soon as tomorrow.
* Subject to availability, and orders need to be placed before cut off timing. Floorbit is not liable for unforeseen delays in the delivery.