warranty

Floorbit Warranty

Floorbit flooring are designed and certified for safety and durability. They have undergone tests according to established industry standards as well as customised tests.
Entwicklungs- und Prüflabor Holztechnologie GmbH (EPH)
SIRIM QAS International Sdn. Bhd.
Setsco Services Pte Ltd
SGS

Floorbit Warranty Policy

This policy is applicable to your order from the time of your purchase.
You can find the date of purchase in the order confirmation email.

Refund and Return Policy

This policy is applicable to your order from the time of your purchase.
You can find the date of purchase in the order confirmation email.

Frequently Asked Questions

Our warranty policy can be summarized as follows:

Warranty starts from the date you received your Product. Your date of receipt will be the date shown on our pickup or delivery records for your order.

10-years warranty on flooring used for residential applications. 5-years* warranty on flooring used for commercial applications. Residential warranty is extendible up to 15 years. Aesthetic defects and damage due to misuse of the flooring are not covered. Submit a warranty claim via email to warranty@floorbit.com with image/video attachments of relevant affected area. Floorbit reserves the final right in determining if a benefit under the warranty can be claimed.

Floorbit 4mm comes with a 1-year commercial warranty. Floorbit 5mm comes with a 2-years commercial warranty.

Read our full warranty statement here

We do not offer exchanges for our products at the moment. However, we do have a Return policy in place which you may refer to for more information.

In the unlikely event that you encounter any damaged, defective or missing product, please drop us a ticket on our Contact Page with photos of the issue and your order number. Our customer service will do their best to assist you.

The Floorbit Extended Warranty Program is only available to flooring in Floorbit 2022 Collections purchased for residential applications.

Learn more on our Warranty Extension page.

Extend your warranty from 10 to 15 years for free.

All it takes is 2 simple steps.