Floorbit warrants its Luxury Vinyl Flooring for defects in material and/or workmanship that relate to the performance of the flooring in accordance with the terms of these warranties and during the stated period of the warranty. 

Limited Residential Warranties 

Joint Integrity 

• Floorbit warrants that the locking system contained in your Luxury Vinyl Flooring will not fail. The warranty on the click joints only applies to permanent open joints wider than 0.2mm due to the material. The warranty on the planks for dry-joint laying, loose lay and glued installation only applies to permanent open joints that are permanently wider than 0.3 mm due to the material. 

Manufacturing Defects Warranty 

• Floorbit warrants that your Luxury Vinyl Flooring will be free of manufacturing defects. 

Waterproof Warranty 

• Floorbit warrants that your Luxury Vinyl Flooring will be 100% waterproof and the structural integrity of the floor will not be significantly diminished by exposure to water¹. 

Household Stain Resistance Warranty 

• Floorbit warrants your Luxury Vinyl Flooring will resist stains from common household products, excluding permanent marker, permanent dyes and finishing stains. 

Wear Resistance Warranty 

• Floorbit warrants that your Luxury Vinyl Flooring will resist wearing through the wear layer under normal household conditions². 

Dent Proof 

• Floorbit warrants that the vinyl layer of the floor plank will not indent from normal uses of the product. Vinyl layer indentation is defined as a visual impression that can be measured greater than 2mm from everyday household drops of no more than 1.8m from the floor. 

Pet Safe

• Floorbit warrants that your Luxury Vinyl Flooring will resist stains from all domestic pets, including stains from vomit, urine or faeces. 

¹ The Waterproof Warranty applies to the Floorbit product itself and does not extend to damage of the subfloor or adhesives. The warranty refers to topical moisture or topical water exposure. It does not cover moisture or water coming from below/underneath the product and does not cover flooding or intentional damage or misuse. 

² Wearing-through is defined as complete loss of the wear layer so that the printed pattern or design is altered. Gloss change is not considered wear and is not covered by this warranty. For these types of application, superficial surface scratches as a result of daily use have to be accepted. 

Obligations Of Owner 

• Owner must submit notice of all claims under these warranties to Floorbit within the specified warranty period. Claims must be submitted in writing. 
• These warranties apply to Floorbit Vinyl Flooring to the extent product is installed and maintained in accordance with our most recent installation and maintenance procedures. For the most up-to-date procedures, please visit www.floorbit.com/pages/installation-manuals and www.floorbit.com/pages/care-and-maintenance-guide. The original owner agrees to provide proof of purchase and compliance with recommended installation and maintenance procedures when a claim is filed. 
• If you find a defect or other matter covered by any of the limited warranties described previously, notify the retailer who sold you the floor covering material. The retailer will review and, if necessary, file a claim with Floorbit and help answer any questions you may have. 

General Terms And Conditions 

Floorbit Luxury Vinyl Flooring is warranted as indicated above in interior environments. The following general terms and conditions apply. If you have questions regarding the warranty information, please contact your retailer or Floorbit sales representative. 

1. These warranties apply only to the original owner and the first installation of the product and are non-transferable. The “original owner” is the person stated as the buyer on the purchase document(s). 
2. Floorbit will, at its option, repair or replace product not meeting the above listed warranties. When replacement of the flooring is made, only new material from the current product range at the time of the claim will be supplied by the distributor or retailer. If the product was originally professionally installed, Floorbit will evaluate additional costs associated with any defective product. 
3. Floorbit’s responsibility under these warranties only applies to hidden defects that were not visible before or during the installation of the Floorbit Luxury Vinyl Flooring. This is understood to mean any material or production defects, acknowledged by the manufacturer, including the delamination, reduced resistance of the wear layer and water resistance of the vinyl panels. Material installed with visible defects is considered accepted by the owner. No warranty will be offered for appearance claims once the product is installed. The nominated party “owner, installer or representative” takes ownership and has final responsibility to ensure that they have received the correct product that was selected. 
4. These warranties do not apply to Floorbit Luxury Vinyl Flooring that has been subject to abnormal use or conditions or abused in any way. “Abnormal use or conditions” includes but is not limited to damage from plumbing or appliance leaks, storm, or flood; damage from smoke, fire, or other casualty events; damage caused by negligence or improper alterations of the original manufactured product. “Abuse” is any use of the flooring that is unreasonable considering the normal and expected uses of Floorbit vinyl flooring in a residential or light commercial environment. These warranties apply only to indoor installations of flooring in dry conditions. The feet of furniture must always be covered with appropriate protective material. Chairs, sofas, or furniture with casters must be fitted with soft rubber wheels and placed on an adequate protective mat or be placed in protective caster cups³. 
5. These warranties apply only to first-quality Floorbit Vinyl Flooring purchases. Floorbit is not responsible for damages to the extent caused by a failure to install product in accordance with Floorbit Vinyl Installation Manual on www.floorbit.com/pages/floorbit-installation-manual-luxury-vinyl-plank over approved substrates and underlayments or a failure to use the recommended adhesives and seam bonds/sealers. The warranty period begins on the date of the original installation. 
6. The Waterproof Warranty excludes damage to furniture, fixtures, walls, subfloors, flooring accessories, underlayments, or anything not related to the Luxury Vinyl Flooring. Any damage resulting from mould and mildew growth is not covered under the Waterproof warranty. 
7. For pet-related issues, clean any affected area immediately. Any scratching and/or staining resulting from urine, faeces, or vomit from anything other than a domestic pet is not covered under these warranties. 
8. Walk-off mats must be placed at all exterior entrances to protect Floorbit Vinyl Flooring. Flooring from soil, grit, deicers, asphalt sealers, and other contaminants capable of damaging Floorbit Vinyl Flooring. Suitable walk-off mats should contain both soft and firm fibres to facilitate removal of wet or solid contaminants from shoe soles. An extra set of walk-off mats should be available for each entrance so the mats can be replaced and cleaned weekly during routine maintenance, or more often depending upon site and weather conditions. This routine will prevent walk-off mats from becoming the source of tracked-on contaminants. Walk-off mats should be large enough to allow adequate soil removal.
9. These warranties do not apply to damage from exposure to extreme heat or sunlight exposure, dryness, or stains as a result of chemical or industrial products (other than recommended cleaning products). 
10. These warranties exclude damage caused by hydrostatic pressure (water or moisture under the floor that is transmitted to the surface through exerted pressure) or other conditions related to water or moisture originating below the floor. 
11. Material must be checked carefully for defects before and during installation and under sufficient lighting. Products with visible defects must not be installed under any circumstances. The retailer must be informed in writing of such defects within 15 days. After this time has elapsed, no further claims will be accepted. Colour and gloss issues resulting from material added to an existing installation at a later date and non-warranty related repairs are excluded from coverage.
12. Cooking islands for kitchens and other heavy objects (like build-in cabinets, … ) should not be fixed, screwed or placed on top of the Floorbit Vinyl click floor covering. Never block a floating installation. The click vinyl must be able to move around the heavy and/or fixed objects to avoid open joints and separating planks. The dilatation gap size must be respected around all heavy/fixed objects. 
13. TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES⁴ WHICH MAY ARISE BY IMPLICATION OF LAW OR APPLICATION OF COURSE OF DEALING OR USAGE OF TRADE—INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE—ARE EXPRESSLY EXCLUDED. NO WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, EXTEND BEYOND THOSE EXPRESSLY SET FORTH IN THIS WARRANTY DOCUMENT. FLOORBIT WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL, SPECIAL OR INDIRECT DAMAGES. 
14. THESE LIMITED WARRANTIES CONSTITUTE THE ENTIRE AGREEMENT OF THE PARTIES, AND NO WAIVER OR AMENDMENT SHALL BE VALID UNLESS IN WRITING AND SIGNED BY AN AUTHORISED REPRESENTATIVE OF FLOORBIT. 

³ Manufacturer does not recommend the use of casters on any flooring without appropriate chair pads. 

⁴ By implied warranties Floorbit means warranties that the law presumes to have been given by the seller even though they are not set out in writing. 

Light Commercial Defined 

• Floorbit warrants only first-quality products for recommended light commercial use such as those outlined in the below Light Commercial Application List. Products will perform as warranted for the stated warranty period when installed in accordance with the Floorbit Vinyl Flooring Installation Manual on www.floorbit.com/pages/floorbit-installation-manual-luxury-vinyl-plank over approved substrates and underlayments, using the recommended adhesives if applicable. 
• Light Commercial use is defined as use in environments, that do not experience normal to heavy commercial traffic, such as those outlined in the Light Commercial Application List below. PLEASE NOTE, warranty exclusions apply with respect to casters and other rolling loads, due to the unusual characteristics of this type of wheeled traffic. 
• The intended applications include privately owned in-house businesses, such as daycare centres, doctor/dentist offices, and barber/beauty shops. For questions as to the type of use that is considered “Light Commercial”, please contact Floorbit prior to purchase and installation. 
• Floorbit is not responsible for usage that is not in compliance with any regulation or code. 
  

Light Commercial Application List

HEALTHCARE (Clinics, Retirement Centers, Doctors’ Offices, Hospice, Assisted Living)

All Non-required “Clean Room” Areas - Corridors, Patient Rooms, Lobbies, Waiting Rooms, Cafeteria, Exam Rooms, Common Areas

CORPORATE (Banks, Professional Offices, including Accountants, Lawyers, etc.)

Offices, Hallways, Lobbies, Reception Areas, Bathrooms, Break Rooms, Conference Rooms

RETAIL (Retail Stores, Main Street, Boutiques, Art Galleries, Bookstores, Coffee Shops, Dry Cleaners, Gift Shops, Jewelry Stores, Beauty Salons, Barber Shops)

Dressing Rooms, Entire Store

MULTI-FAMILY HOUSING (Apartments, Condos, Military Housing)

Any Rooms, Including Common Areas

HOSPITALITY (Hotel, Motel, Restaurants)

Guest Rooms, Lobbies, Hallways (excluding Commercial Kitchens)

EDUCATION (Daycare, Preschool, Elementary, Secondary Learning, Universities, Libraries)

Dorms, Common Areas, Cafeterias, Auditoriums, Libraries (excluding Gymnasiums)

Care And Cleaning 

Your Floorbit Luxury Vinyl flooring will provide years of enjoyable use. It is also much easier to maintain than most other flooring products, thanks to its tough protective finish and moisture resistance. It only takes a few simple care and maintenance steps to keep your Floorbit floor looking beautiful for years to come. The recommendations in this section are provided in accordance with the guidelines required to maintain the coverage of these limited warranties and will prolong the life of the installed flooring. For full details, refer to the Care and Maintenance Guide, available at www.floorbit.com/pages/care-and-maintenance-guide. 

Preventative Maintenance

• Prevent indentations and scratches with the use of non-staining floor protectors on the legs of chairs, appliances and all heavy furniture. Floor protectors should be at least one inch in diameter. 
• Do not flood floor or subject to standing water. 
• Protect your floor from tracked-in dirt by using mats at all outside entrances. Mats should have a non-rubberized backing and be marked as non-staining. 
• Avoid tracking in tar or asphalt from driveways. 
• Avoid high-heeled shoes on your floor, as they can cause permanent indentations. 
• Protect your floors against burns. Burns from cigarettes, matches or other extremely hot items can cause permanent damage. 
• Avoid exposure to direct sunlight for prolonged periods, as this can cause discolouration.

Cleaning and Maintenance

• Spills should be cleaned up immediately. 
• Use a damp mop to remove loose dirt.  
• Thoroughly mop the entire floor with fresh, clean water. Remove water and allow the floor to dry completely. 

DO NOT use the following on your Floorbit floor:

• Steam mop 
• Soap-based detergents 
• Abrasive or mop-and-shine products 
• Floor wax 
• Ammonia 
• Vacuum cleaner with a rotating beater bar 

Always read the cautionary information on all cleaners prior to use. 

IMPORTANT: Never push, pull or drag furniture, appliances or other items across the floor. Always place hardboards over flooring or lift and carry furniture and other heavy items.