LIMITED RESIDENTIAL WARRANTIES 

Manufacturing Defect Warranty 

Floorbit warrants to the original buyer that the flooring will be free of defects in material and/or workmanship in accordance with the terms of this warranty for as long as the buyer owns the home. 

Terms and Conditions

• This limited warranty only covers the flooring under normal residential use when Floorbit installation and maintenance instructions are followed properly. 
• This warranty only applies to inherent defects that were not visible before or during the installation of the flooring. 
• Flooring planks or accessories must be checked carefully for material defects before and during installation under sufficient lighting. Installation indicates acceptance of quality. 

Exclusions 

• These limited warranties do not cover damage to the flooring that occurs during shipment or installation. 
• Installation of flooring that contains any obvious or visible manufacturing defect is not covered by these limited warranties. 
• Colour and gloss differences resulting from material added to an existing installation at a later date or from non-warranty repairs are excluded from coverage. 
• These limited warranties do not apply to flooring that has been subjected to abnormal use or conditions or abused in any way, which includes but is not limited to moisture damage from plumbing, storms or flooding; damage from smoke, fire or other casualty events; damage caused by negligence; improper alterations of the original manufactured product; damage from use of the flooring that is unreasonable considering the normal and expected uses of flooring in a residential environment; or damage of mechanical nature. 

Wear Resistance Warranty 

As a result of normal use, the protective layer will not wear through to the decorative layer. 

Terms and Conditions 

• Gloss change is not considered surface wear. 
• In bevelled-edge products, this wear resistance warranty does not include wear along the edges of the planks less than 5 mm from the edge. 
• Refinishing the flooring voids the wear resistance warranty. 
• Wear of the design layer must be readily visible, covering at least one square inch.

General Stain Warranty 

Floorbit warrants to the original buyer that the flooring will not stain under normal household use for the specified duration. 

Terms and Conditions

• This warranty does not apply to stains as a result of chemical or industrial products other than recommended cleaning products. 
• Topical spills should be removed promptly using a clean dry or damp cloth. If additional cleaning is needed, use a Floorbit recommended product and a microfibre cloth. 
• This warranty excludes pet stains. 

Fade Resistance Warranty 

The flooring will not fade from exposure to artificial light indoors for the specified duration.

Wet Resistance Warranty 

The flooring will resist damage from normal topical household spills under normal use for the specified duration. 

Terms and Conditions

• Do not allow topical moisture to remain on the floor longer than 30 minutes. 
• Topical spills allowed to remain on the floor longer than 30 minutes may damage the flooring and will void this warranty. 
• Damp mop only. The flooring is not designed for wet or steam mopping. 
• Damage from pet urine is not covered by this warranty. 
• See General Wet Warranty Terms and Conditions for additional information regarding this Wet Resistance Warranty. 

General Wet Warranty Terms and Conditions

Unless otherwise specified, topical spills refer to normal household substances (food and beverages). All spills should be removed promptly, using a clean dry or damp cloth. If additional cleaning is necessary, use Floorbit recommended products and a microfibre cloth. 

• These warranties are contingent on proper care and maintenance. Please refer to Floorbit’s Care and Maintenance section at www.floorbit.com/pages/care-and-maintenance-guide for full instructions. 
• These warranties are contingent on proper installation. Please refer to Floorbit’s Installation Manual at www.floorbit.com/pages/installation-manuals for full instructions. 
• The flooring is not designed to withstand flooding, acts of God, plumbing accidents or leaking appliances (icemakers, dishwashers, clothes washers, etc.). These and other casualty events are not considered topical spills. 
• The flooring is not designed to withstand water or moisture in the subfloor or underneath the flooring, including but not limited to damage from subfloor hydrostatic pressure (water or moisture under the floor that is transmitted to the surface through exerted pressure) or other conditions that result in water or moisture beneath the flooring. 
• The flooring is not designed to withstand damage from moisture that originates from outside the room where it was installed. 
• Consequential damages, including any medical issues related to mould or mildew growth, are not covered by this warranty. 
• For residential warranty claims involving subfloor damage, Floorbit will cover reasonable labour costs to clean visible mould and mildew growth using industry-standard methods. 
• For residential claims involving wood subfloor damage, Floorbit will cover reasonable labour and materials costs to repair or replace only the damaged sections of subfloor. 
• Replacement or cleaning of insulation, floor joists or other structural, mechanical or electrical components is not covered by this warranty. 

Joint Integrity Warranty 

The flooring joints will remain secure under normal use. 

Terms and Conditions

• Responsibility under this warranty only applies to flooring defects that were not visible before or during the installation of the product. 
• This warranty only applies to open joints greater than 0.381mm. 

Commercial Warranties 

Limited Light Commercial Warranty 

When Synchrowood Laminate is installed properly within a commercial environment, the flooring is warranted against manufacturing defects, wear and staining in accordance with all previously stated terms and conditions. Refer to relevant sections for details, and see the Warranty Chart above for specified Commercial Warranty duration.

Commercial Fade Warranty 

The flooring will not fade from exposure to artificial light indoors for the specified duration.

Terms and Conditions

• These commercial warranties apply only to the original purchaser. 
• Rolling Traffic or heavy traffic is excluded from these warranties. 
• These commercial warranties apply only if used in one of the following areas:

HEALTHCARE (Med Clinics, Retirement Centers, Doctors’ Offices, Hospice, Assisted Living)

Non-required “Clean Room” Areas - Corridors, Patient Rooms, Lobbies, Waiting Rooms, Exam Rooms, Common Areas

CORPORATE (Banks, Professional Offices, including Accountants, Lawyers, etc.)

Offices, Hallways, Lobbies, Reception Areas, Break Rooms, Conference Rooms

RETAIL (Retail Stores, Main Street, Boutiques, Art Galleries, Bookstores, Coffee Shops, Gift Shops, Jewelry Stores, Beauty Salons, Barber Shops)

Dressing Rooms, Entire Store

MULTI-FAMILY HOUSING (Apartments, Condos, Military Housing)

Any Rooms (except bathrooms), Including Common Areas

HOSPITALITY (Hotel, Motel, Restaurants)

Guest Rooms, Lobbies, Hallways (excluding Commercial Kitchens)

EDUCATION (Daycare, Preschool, Elementary, Secondary Learning, Universities, Libraries)

Dorms, Common Areas, Auditoriums, Libraries (excluding Gymnasiums)

NOTE: Walk-off mats are required at all entryways.

GENERAL TERMS AND CONDITIONS (for both residential and commercial) 

These limited warranties are subject to the following conditions. 

• These limited warranties apply only to the person stated as the buyer on the purchase document(s). 
• These limited warranties apply only to first-quality product purchases made after the edition date (March 2024) of this document. 
• These limited warranties do not apply to flooring accessories. The product must be properly installed according to Floorbit’s written Installation Instructions, available at www.floorbit.com/pages/installation-manuals. 
• Flooring installed with visible defects is not covered by these limited warranties. 
• These limited warranties do not apply to flooring that has been re-installed in a second location. 
• The product must be installed in an indoor, climate-controlled private residence or light commercial environment as indicated by the Warranty Chart. 
• Damage that occurs during shipment or installation is not covered. 
• The flooring must be maintained in accordance with Floorbit written Care and Maintenance instructions, available at www.floorbit.com/pages/care-and-maintenance-guide. 
• Damage resulting from excessively wet maintenance or from using detergents, abrasive cleaners, soaps, waxes or polishes is not covered. 
• Damage resulting from the use of rotating beater bars, floor scrubbers, jet mops, steam mops, buffers or similar products is not covered. 
• Damage resulting from improper or inadequate maintenance or accidents is not covered, including but not limited to damage caused by impact, gouging or cutting. 
• Scratching during and after installation is not covered by these limited warranties. 
• The flooring is designed for normal residential or light commercial use, as specified in the Warranty Chart. 
• Damage caused by events beyond everyday household use is not covered by these limited warranties, including but not limited to flooding, standing water, leaking pipes, mechanical failures or appliance leaks. 
• These limited warranties do not apply to product that has been put to abnormal use or conditions or abused in any way, which includes but is not limited to moisture damage from plumbing, storms, or flooding; damage from smoke, fire or other casualty events; damage caused by negligence; improper alterations of the original manufactured product; damage from use of the flooring that is unreasonable considering the normal and expected uses of a laminate floor in a residential environment; or damage of mechanical nature.
• The flooring are not warranted against squeaking, popping or crackling. Some squeaking, popping, or crackling is possible when installed using floated methods.
• These limited warranties are not transferable. Floorbit does not grant to any person or entity the authority to create for it any obligation or liability in connection with the product.

CARE AND MAINTENANCE 

Although our floors are designed with easy care in mind, all floors require routine care and preventative maintenance for sustained beauty and performance. The recommendations in this section are provided in accordance with guidelines required to maintain the coverage of these limited warranties and will prolong the life of the installed flooring. For full details, refer to the Care and Maintenance Guide on www.floorbit.com/pages/care-and-maintenance-guide. 

Preventative Maintenance 

Exterior Mats

• Place exterior mats outside all exterior entrances. 
• Exterior mats should be constructed of dual fibres: soft fibres capable of absorbing moisture and coarse fibres to remove dirt and grime from shoe soles. 
• To allow time for cleaning, purchase two sets of exterior mats. Place one set at all exterior entrances to reduce the amount of dirt, grit and moisture tracked into the home. When it’s time for cleaning, remove the soiled set and immediately replace with the fresh set. 
• Cleaning mats routinely prevents them from becoming a soil source. 

Interior Mats 

• Place interior mats inside all exterior entrances to capture any residual dirt, grit or moisture missed by exterior mats. 
• They should be constructed of an absorbent fibre with a breathable, non-staining back. 
• Remember to routinely clean both sides of interior mats so they don’t become a secondary source of soil, and also clean underneath to prevent soil and grit from becoming trapped and dulling the finish of the flooring. 
• Do not use rubber mats, which may stain the floor. 

Furniture 

• Use non-staining felt or plastic floor protectors at least one inch in diameter under furniture. 
• Chair casters should be rubber, not plastic or metal. 
• Routinely clean casters to remove grit. 
• Lay plywood over the floor to avoid dents and gouges and use a furniture dolly when moving heavy appliances and furniture. 

Other Preventative Measures 

• Keep pet nails trimmed to minimise scratches. 
• Protect flooring from spiked heels, athletic shoes or shoes in need of repair. 
• Routinely clean vacuum wheels, brush, and head, and periodically inspect for foreign objects. 
• Close window treatments during hours of direct sunlight and minimise excessive lighting whenever possible to protect floor. 

Routine Care 

The amount of daily usage will determine how often cleaning is required. 

Day To Day Cleaning 

• Dust mop, sweep and/or vacuum the floor regularly to remove any particles that could scratch the floor. 
• WARNING: Vacuums with beater bar or power rotary brush head should never be used on wood flooring. 
• Use vacuum tools designed for hard surfaces. 
• Use a microfibre mop for dust mopping. Pay close attention to the mop head. Once soiled, replace with a fresh one. Launder soiled mop heads without fabric softener. Fabric softener residue may cause streaking on the floors. 

Occasional Cleaning 

• Never damp mop flooring unless covered by Wet Resistance Warranty. If flooring product allows, occasionally damp mop with water only. 
• Never wet mop flooring.
• Never steam mop flooring.
• Flood mopping is never recommended since mop water may damage flooring and leave spots. 
• Do not pour liquid directly on the floor or use an excessively wet mop. 
• Do not allow liquid to puddle or leave moisture standing on the floor. 
• Allow floor to dry completely before replacing interior mats. 

NOTE: See Wet Resistance Warranty section above for details. 

Cleaning Spills

• Remove spills promptly. Do not allow topical moisture to remain on the floor. 
• Immediately use an absorbent cloth to remove as much of the liquid as possible. 
• Mist a clean microfibre cloth with a Floorbit recommended cleaner, if needed, and rub the area, working from the outside of the area toward the centre. 
• Take care to wipe the surface thoroughly. 
• To reduce spotting, do not allow liquids to stand or remain on the surface of the flooring. 

Spot Removal 

• Immediately use a microfibre cloth and a Floorbit recommended cleaner, if needed, working from the outside of the stain toward the centre. 
• Take care to wipe the surface thoroughly. 
• Do not allow liquids to stand or remain on the surface of the flooring to reduce spotting. 

Products and Tools to Avoid 

• Do not use oil soaps, wax, detergents, abrasive cleaners, polishes, or other household products to clean the floor. 
• Vacuums with beater bar or power rotary brush head should never be used on the flooring. 
• Never use power scrubbers to clean floor. 

FILING A CLAIM 

Our flooring is engineered to provide years of durable service. In the unlikely event of a claim, notify Floorbit in writing. To qualify for repair or replacement, the buyer or installer must provide the original dated sales receipt or other documentation to demonstrate proof of purchase. The following terms and conditions will apply. 

Visual Defects 

• For visual defects, the owner or installer has up to 15 days from the time of installation when a visual defect is identified to file a claim with Floorbit. 
• Floorbit must be informed in writing of visual defects within 15 days. After this time has elapsed, no further complaints will be accepted. 

All Other Defects 

For all other defects not visible at the time of installation, claims may be made at any time during the stated duration of the warranty. 

Replacement or Repairs 

At its option, Floorbit will repair or replace any defective planks during the specified warranty period. 

• Terms of these warranties will be dependent on the original date of purchase. 
• Upon approval of the warranty claim, Floorbit will provide the owner or installer with instructions for repairs or replacement. The owner or installer must comply with Floorbit instructions within ninety (90) days after the claim is approved, or all rights under the limited warranty will be deemed waived. 
• If the product design for which a claim is made is no longer available, Floorbit will replace the affected floor materials with another design of equal or greater value at Floorbit’s discretion. 
• If Floorbit, in its sole discretion, determines that such repair or replacement is not reasonably achievable, Floorbit may choose to refund the purchase price of the affected flooring. 
• At its option, Floorbit will cover reasonable labour costs for replacement or repairs if the original product was professionally installed. 
• The above remedies are the sole and exclusive remedies for claims on all products. 

Floorbit will repair or replace the area of defective product at its option. When replacement of the flooring is made, only new planks from the current product range at the time the complaint is upheld will be supplied. If the product has been discontinued, the closest product(s) will be supplied for the repair of the defective area only. There will be no other form of compensation. Responsibility under this warranty only applies to defects that were not visible before or during the installation of the product. If the product was originally professionally installed, Floorbit will cover reasonable labour costs for any defective product.

NO IMPLIED WARRANTIES / SPECIAL DAMAGES 

ALL IMPLIED WARRANTIES WHICH MAY ARISE BY IMPLICATION OF LAW OR APPLICATION OF COURSE OF DEALING OR USAGE OF TRADE—INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE—ARE EXPRESSLY EXCLUDED. NO WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, EXTEND BEYOND THOSE EXPRESSLY SET FORTH IN THIS WARRANTY DOCUMENT, AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED. Implied warranties are ones that the law presumes to have been given by the seller even though they are not set out in writing. 
FLOORBIT SHALL NOT BE LIABLE FOR AND WILL NOT PAY CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES OF ANY KIND WHATSOEVER UNDER THIS WARRANTY. The limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Except for these rights, the remedies provided under these warranties state the entire limit of Floorbit responsibilities. 

CONTACT INFORMATION 

For further information or questions regarding these limited warranties, please contact the retailer or visit www.floorbit.com. 

082-439 901

www.floorbit.com/pages/contacting-floorbit