SYNCHROWOOD.COM SDN. BHD. (“Floorbit”) warrants its Waterblock X product strictly according to this document and revisions of this document only. Printed or saved versions of this document may not reflect the most current and applicable version. The most current version is available on www.floorbit.com. This warranty covers flooring material as outlined below and reasonable labour costs where applicable. This warranty extends only to the original purchaser of flooring and to the flooring in its original installation. This warranty is not transferable. The original receipt is proof of purchase and the date of the receipt serves as the beginning of warranty coverage. The flooring must be installed in accordance with the specific installation instructions (Waterblock X Installation Instructions are available at www.floorbit.com/pages/waterblock-x-installation-manual) and must be maintained in accordance with Floorbit's cleaning and maintenance instructions (www.floorbit.com/pages/waterblock-x-care-and-maintenance) in order to maintain full warranty coverage.

Floorbit recommends that Waterblock X be professionally installed. Any remedy offered by the flooring warranty will not include labour where the flooring was not installed by professional installation technicians. Any installation workmanship issues should be addressed to the retailer from whom the flooring was purchased or the installation technicians who installed the flooring, as Floorbit does not warrant installation. Floorbit is not responsible for labour costs where visibly defective product is installed.

Floorbit may repair or replace Waterblock X product in affected areas to satisfy obligations of the warranty one time. If replacement is necessary and the identical flooring is not available, Floorbit will provide flooring of comparable quality, colour, and value. Any replacement product is warranted for the remainder of the original warranty period. If replacement material exhibits problems in the same way as original material, conditions in the space may not properly support use of flooring products. Floorbit recommends when installing new flooring, maintain extra stock of the flooring (minimum one full box) for future repair.

Residential warranty terms apply to products installed in owner-occupied residential dwellings (single-family homes, condominiums, town houses, etc.). Residential dwellings that are not owner
occupied are not covered by this warranty. If an owner occupied residential dwelling transitions to a rental unit the warranty is voided from that date. If a residential premises is ever a rental unit, coverage under the residential warranty terms cannot be established or re-established.

This warranty is designed to protect your Waterblock X flooring from scratches caused by your domestic dog or cat. No floor is completely scratchproof, it’s important to take precautions to prevent excessive wear and tear.

A pet scratch is defined as a mark through the design layer of the flooring. The scratch must be seen from a standing position in normal lighting. Trimming your pet’s nails will help to minimise any potential for scratching.

Waterblock X product will resist staining from domestic dogs or cats. This includes faeces, urine, and vomit for the indicated period of time specified in the table listed above. Odour emanating from material between or under flooring is not covered. Cleaning should begin as soon as the stain is noticed. Recommended cleaning and maintenance procedures must be attempted prior to remedy consideration by the warranty.

This warranty does not cover damage caused by misuse, neglect, clawing, or digging.

Floorbit warrants that its Waterblock X product shall remain free of manufacturing defects for the period of time indicated in the table listed above. Manufacturing defects include delamination, variations in thickness, and dimensional changes not caused by conditions in the installed environment. Material with obvious defects that are installed anyway will be deemed acceptable by the owner or installer and will not be considered for remedy by the warranty.

Floorbit warrants that its Waterblock X product will not wear, stain, or fade from normal use for the indicated period of time in the table listed above. The following definitions apply:

(i) Wear must be through the wear layer to the degree that the printed pattern is
altered. Normal wear in high traffic areas, seating areas, and at pivot points are excluded. Surface scratches and reduction of gloss are considered normal wear and are not considered defective product.

(ii) Fade must be to the degree that the design layer is permanently discoloured.

(iii) Stain is defined as a permanent change in the design layer of the product’s surface caused by common household food, beverages, and improper cleaning products.

The following are excluded from stain warranty coverage:
ink, iodine, mercurochrome, betadine, dyes, asphalt, tar, grease, baking grease, cooking oils, and nail polish

Floorbit warrants its Waterblock X product, where applicable, to be waterproof from topical moisture. The structural integrity of the flooring plank will not be significantly diminished by exposure to topical water. The integrity of flooring planks will not be affected by topical moisture. However, excessive moisture in the subfloor can cause mould or mildew to occur. This limited warranty excludes damage from mould and mildew growth due to prolonged exposure to moisture. Damage to surrounding structures such as, but not limited to, subfloors, walls, fixtures, furniture, underlayment, accessories, trims are excluded. This limited warranty does not apply to damage caused by water or moisture in the subfloor including:

hydrostatic pressure, flood, appliance failure, plumbing leaks, or other conditions that result in water or moisture under the flooring.

The following are not covered by this limited warranty: (a) general surface scratches, cuts, gouges, or impact damage; (b) damage caused by installation and/or maintenance practices that are inconsistent with Floorbit's recommendations; (c) damage caused by exposure to extreme heat or sunlight; (d) damage from freight, accidents, intentional abuse, misuse, domestic dog or cat clawing and digging, or neglect; (e) damage caused by vacuum cleaner beater bars, robotic vacuum machines, or steam mops; (f) indentations from spiked or high heeled shoes or furniture without proper floor protectors or chair pads; (g) damage from rolling traffic and/or other non-foot traffic; (h) changes in colour or sheen in traffic areas or when exposed to a natural light source; (i) damage caused by subfloor conditions inconsistent with specific installation guidelines; (j) fire or smoke damage; (k) water or liquid intrusion; (l) exterior application; (m) damage caused by chemically reactive material; (n) construction and remodel related damage; (o) colour or texture differences between samples and delivered product or in replacement material; (p) variations in material from different production runs (lots); (q) damage from any urine, faeces, or vomit stains other than a domestic dog or cat; (r) Waterblock X product used for athletic playing surfaces, any recreational activity, or other inappropriate end use activities; (s) damage caused by installation in areas inconsistent with flooring utilisation guidelines specified in the table listed below; (t) any product designated as off-goods including, but not limited to, second quality, specials, or non-standard items.

If a condition arises that is believed to be covered by this warranty, the retailer from whom the flooring was purchased can file a claim with Floorbit on behalf of the end use purchaser. Floorbit will conduct an investigation which may require pictures, samples, use and maintenance information, and/or an inspection by an independent inspector. If defective material is verified under the terms of these warranties, Floorbit will offer an allowance of a percentage of the original flooring wholesale purchase price according to the proration chart below.

For a residential installation claim, reasonable labour will be paid at 100% in years 1 and 2 and at 50% in years 3 through 5. No labour will be paid after 5 years. Labour will not be paid in DIY installations.

For additional information, please contact Floorbit Technical Services at ecommerce@floorbit.com or 012-851 1678.

Floorbit does not grant authority to any person or entity to alter the obligations or limitations of this warranty. This limited warranty is in lieu of any and all other warranties, express or implied, as related to the specific product listed in this warranty. Floorbit shall not be liable for consequential damages including, but not limited to, lost profits or loss of use of the space where the product is installed.

Published Date: January 30, 2026